Privacy Policy

01 Who We Are

KingsPH operates the online gaming platform accessible at kingsph.net, providing Filipino players with access to slot games, fishing games, jackpot titles, live casino, and sports betting services. KingsPH acts as the data controller in respect of all personal data collected through the platform.

For the purposes of this Privacy Policy, references to "KingsPH," "we," "us," or "our" refer to the KingsPH platform and its operators. References to "you" or "your" refer to any individual who accesses, registers on, or uses the KingsPH platform.

If you have any questions about this Privacy Policy or how KingsPH handles your personal data, please contact our Data Privacy Officer using the contact details provided in Section 14 of this policy.

02 Personal Data We Collect

KingsPH collects the following categories of personal data in connection with your use of the platform:

KingsPH does not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law or directly relevant to responsible gaming obligations.

03 How We Collect Your Data

KingsPH collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access and interact with the platform.
• Third-party sources: Identity and fraud verification data received from regulated third-party KYC providers, payment processors, and fraud prevention services, where permitted by law.
• Publicly available sources: In limited circumstances, KingsPH may verify information against publicly available records for compliance purposes.

04 Why We Use Your Personal Data

KingsPH uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your KingsPH player account, including processing your registration and verifying your identity.
• Age and identity verification: To confirm that you meet the minimum age requirement of 21 years and to verify your identity in compliance with applicable regulations.
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, BDO, BPI, Metrobank, and other supported payment channels.
• Platform operation: To provide access to games, process wagers, calculate and credit winnings, and maintain accurate account records.
• Regulatory compliance: To comply with anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, and other applicable Philippine legal and regulatory requirements.
• Responsible gaming: To monitor gaming activity for signs of problem gambling, enforce self-exclusion requests, and apply responsible gaming tools and limits.
• Customer support: To respond to your enquiries, resolve complaints, and provide assistance with your account.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where permitted by applicable law. You may opt out of marketing communications at any time through your account settings.
• Platform improvement: To analyze usage patterns and player behavior in aggregate to improve the platform's features, performance, and user experience.

05 Legal Basis for Processing

KingsPH processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173):

• Contractual necessity: Processing required to perform our contract with you — including account management, payment processing, and game operation — is carried out on the basis that it is necessary to fulfill our contractual obligations to you.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including AML, KYC, and gaming regulatory requirements, is carried out on the basis of legal obligation.
• Legitimate interests: Processing for fraud prevention, platform security, and aggregate analytics is carried out on the basis of KingsPH's legitimate interests, provided those interests are not overridden by your rights and interests.
• Consent: Processing for direct marketing communications and non-essential cookies is carried out on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

06 Sharing Your Personal Data

KingsPH does not sell your personal data to any third party. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment service providers: GCash, PayMaya, BDO, BPI, Metrobank, and other payment processors, to facilitate deposits and withdrawals.
• Identity verification providers: Regulated KYC and AML service providers engaged to verify your identity and screen for fraud or financial crime.
• Game content providers: Licensed game studios and software providers whose games are available on the KingsPH platform, to the extent necessary to operate those games.
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers who support the technical operation of the platform.
• Customer support providers: Third-party customer support platforms used to manage player enquiries and complaints.
• Regulatory and law enforcement authorities: Philippine government agencies, regulatory bodies, and law enforcement authorities, where disclosure is required by law or court order.

All third-party service providers engaged by KingsPH are required to process your personal data only for the specific purposes for which it was shared, and to maintain appropriate technical and organizational security measures.

07 Cookies & Tracking Technologies

KingsPH uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage, and support security functions. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the platform to function. These cookies enable core features such as account login, session management, and security. They cannot be disabled.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalized experience.
• Analytics cookies: Used to collect aggregated, anonymized data about how players use the platform, helping us identify areas for improvement. These cookies are only set with your consent.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and other security threats.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the KingsPH platform. For strictly necessary cookies, no opt-out is available as they are required for the platform to operate.

08 Data Retention

KingsPH retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with AML and gaming regulatory requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine AML regulations.
• Customer support records: Retained for three (3) years from the date of the last interaction, or longer if required for ongoing dispute resolution.
• Technical and usage data: Retained for up to two (2) years from collection, unless required for longer periods for security or fraud investigation purposes.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with KingsPH's data disposal procedures.

09 Data Security

KingsPH implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the KingsPH platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Strict access controls ensuring that only authorized personnel with a legitimate need can access personal data.
• Regular security assessments, penetration testing, and vulnerability scanning of platform infrastructure.
• Multi-factor authentication requirements for administrative access to systems containing personal data.
• Staff training on data protection obligations and security best practices.
• Incident response procedures to detect, contain, and report data breaches in accordance with applicable law.

While KingsPH takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying KingsPH immediately if you suspect any unauthorized access to your account.

10 Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by KingsPH:

• Right to be informed: The right to be informed about how your personal data is collected, used, and processed — which is the primary purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data KingsPH holds about you, together with information about how it is being processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data held about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to KingsPH's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our Data Privacy Officer using the details in Section 14. KingsPH will respond to all valid requests within thirty (30) days of receipt. We may need to verify your identity before processing your request.

11 Children's Privacy

The KingsPH platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law governing online gaming. KingsPH does not knowingly collect personal data from individuals under the age of 21.

If KingsPH becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the KingsPH platform, please contact us immediately using the details in Section 14.

12 Cross-Border Data Transfers

KingsPH primarily processes and stores personal data within the Philippines. In certain circumstances, your personal data may be transferred to and processed in countries outside the Philippines — for example, where KingsPH uses cloud infrastructure or game content providers based in other jurisdictions.

Where such transfers occur, KingsPH ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that required under Philippine law. These safeguards may include contractual data protection clauses, adequacy decisions, or other legally recognized transfer mechanisms.

By using the KingsPH platform, you acknowledge that your personal data may be transferred outside the Philippines in the circumstances described above, subject to the safeguards described in this section.

13 Updates to This Privacy Policy

KingsPH may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or through a prominent notice on the platform at least seven (7) days before the changes take effect, where practicable.

The effective date of the current version of this Privacy Policy is displayed at the top of this page. We encourage you to review this policy periodically to stay informed about how KingsPH protects your personal data.

Your continued use of the KingsPH platform following the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with any changes, you should cease using the platform and may request account closure in accordance with our Terms & Conditions.

14 Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or the way KingsPH handles your personal data, please contact our Data Privacy Officer. We take all privacy enquiries seriously and will respond promptly.

You may reach our Data Privacy Officer at the following address (plain text — not a clickable link):

Email: [email protected]

KingsPH aims to acknowledge all privacy-related enquiries within two (2) business days and to resolve complaints within fifteen (15) business days of receipt.

If you are not satisfied with KingsPH's response to your complaint, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about the NPC and its complaint procedures is available through official Philippine government channels.